No, that’s not right. Yes, Apple loses customers, but every year the company gains over 100-million new customers so those lost customers must be a minority, right? And who knows those customers and what they will do better than a Monday morning quarterback who gets paid by the word?
Sidebar: I don’t get paid by the word.
Michael Simon decided to quote from a highly discredited survey that said Apple’s iPhone customers are leaving Apple in greater numbers– if corporations are people, too, then percentages are numbers, too– than Samsung.
I know. Hard to believe, right?
We’ve been hearing for months that longtime customers are souring on the iPhone upgrade cycle, and now there may be some evidence to back that up.
No, we haven’t. Nowhere is there much evidence that customers are souring on the iPhone upgrade cycle, and BankMyCell’s discredited survey is not indicative of numbers that matter.
You can quibble with BankMyCell’s methodology all you want, but the numbers are significant.
I quibble with the numbers and the significance, mostly because Apple’s numbers tend to be more accurate that guesstimator’s numbers. Apple sells expensive smartphones. Nothing new. Move along. Nothing to see here.
The problem with smartphones has less to do with Apple than it does with reasons to upgrade from an older model– whether it be iPhone 6s or iPhone 7 or even iPhone 8. All of them are very good smartphones with very good cameras and they all run the latest version of iOS.
Take that, Android.
The problem arrived in multiples. iPhone prices have gone up each year since forever, while Android smartphones– on average, and not including the premium models which tend to sit under Apple’s pricing umbrella– have gone down in price while features and quality have improved.
Apple could revive the spirit of the iPhone SE with a new mid-range iPhone that brings the full iOS experience at a lower price.
I agree. Almost.
iPhone 7, still available on the Apple Store is a better phone in every way than iPhone SE and is priced $50 more than the original iPhone SE with more storage, a better display, better camera, and it still runs iOS 12 and will run iOS 13.
Alright, I get it. iPhone 7 is bigger than iPhone SE, but only by half an inch. No one will notice the bulge difference in your butt pocket, and that means there is no reason to jump the iPhone ship and swim over to the toxic hell stew that is Android.
Somehow or another Apple is not losing customers even though prognosticators say that is happening or it will happen or that Apple is doomed. Over 1-billion customers and climbing is not an indication of doom. Apple’s lost customers still seem to be using Apple gear.